Family Service, Inc. prepares to fill void in mental health services when Key Solutions closes next month

SIOUX FALLS, SD (KELO) — A Sioux Falls nonprofit says it is ready to fill a void in mental health services once another counseling service closes operations next month. Key Solutions is set to close at the end of June, after its former director, Tami Haug-Davis, pleaded guilty last year to making a false statement about the minutes of board meetings during a federal investigation into the Missouri Valley Crisis Center. Key Solutions provided consulting services to employees of the City of Sioux Falls. Another city-contracted clinic, Family Service, Inc., will become the city’s sole mental health provider for the time being.

The availability of mental health services is essential for people who have gone through the difficult period of a pandemic.

“The need for mental health services has increased, especially with the growing population in and around Sioux Falls,” said Tracey Quint, outreach coordinator for Family Service, Inc.

Family Service, Inc. has added staff to meet needs, including serving the City of Sioux Falls’ 13 hundred full-time employees, many of whom are first responders who put their lives on the line every day.

“Everything that’s going on in the community is exacerbated by COVID, so it’s a unique challenge of these jobs, they still have to show up and still do their jobs and we’re proud to help them,” Family Service, Inc. said. said executive director David Bell.

Family Service, Inc. has over 50 contracts that provide counseling services to employees in the public and private sectors. His role in the community becomes even more crucial with the closure of Key Solutions.

“There is never a good time to close a mental health facility. But I think we are doing what we can to improve our preparation,” Quint said.

Family Service, Inc. places more emphasis on community outreach, where their therapists will come to the workplace, instead of clients coming here for sessions.

“The people who walk through the door of the clinic, it’s great. But we want to get out into the community and meet people where they are and help them live a better life,” Bell said.

Family Service, Inc. says it’s important to remove any barriers that make people reluctant to seek the help they need.

“There doesn’t have to be this stigma behind mental health. We are here, we are available and we are ready for them,” Quint said.

We contacted Key Solutions to find out why the company is closing, but never heard back from them.

The City of Sioux Falls human resources manager said the city will soon be seeking proposals from other vendors to join Family Service, Inc. to offer counseling to city employees.

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