CMS creates a more user-friendly Medicare website – InsuranceNewsNet

Today, the Centers for Medicare & Medicaid Services (CMS) unveiled several updates to the website that makes it easier for the millions of people who use it to navigate and access information to compare and select health and drug coverage and find providers. The updated website, based on consumer feedback, highlights timely initiatives and messages on the homepage and highlights the key tasks and information most frequently sought by Medicare recipients, people close to Medicare eligibility and their families.

“CMS makes easier to use and more useful for people looking to understand their Medicare coverage, which is a critical part of staying healthy,” said Chiquita Brooks-LaSure, CMS Administrator. “We are committed to listening to the people we serve as we design and deliver new, personalized online resources and expanded customer support options for people covered by Medicare and those who support them.”

Since 2021, CMS has made a number of enhancements to to create a more welcoming and user-friendly experience. This week’s enhancements redesign the homepage and also add more detailed pricing information for Medicare Supplemental Insurance (Medigap) policies that give individuals the information they need to compare Medigap plan costs and coverage options. CMS is committed to providing comprehensive and easily accessible information to help people on Medicare in their decision making. Additional enhancements are planned for the next few months to streamline the Medicare Plan Finder home page and the Medicare Account home page, and align the appearance with the new homepage.

Other updates over the past year include using plain language to answer complex questions people often have about Medicare coverage and step-by-step guidance to help people new to Medicare understand their coverage options and when to enroll. . For example, a redesign of the “Get started with Medicare” section in summer 2021 walks users through a few questions to get personalized information for their unique situation to make learning about Medicare and its benefits easier and faster. ‘to inscribe. Updates to improve user-friendly site navigation include the implementation of a simple and modern consistent header in early 2021.

CMS continues to use user feedback, along with human-centered design principles, to explore and plan future website enhancements and is committed to expanding personalization to create a customer experience optimized for people on Medicare and those who help them.

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