Toronto Pearson delays: People stuck in huge airport queues

People departing from Toronto Pearson International Airport are being warned of security delays as travelers wait in massive lines to board their flights.

Airport spokesperson Tori Gass said in a statement Monday that passengers should “be patient” and arrive early as Toronto Pearson is experiencing “longer than expected” wait times at check-in points. Security controle.

Asked what caused the delays, the Canadian Air Transport Security Authority (CATSA) told CTV News Toronto that it was having staffing issues.

“CATSA screening contractors are not immune to the recruitment and retention challenges faced by the entire commercial aviation industry,” CATSA said in a statement.

The agency said it was rising to the challenge by increasing staffing and continuing to share information with airline partners.

“Before the pandemic, resources could be used more efficiently between cross-border and domestic and international checkpoints due to staggered passenger peaks,” CATSA said.

“As air travel resumes, we are seeing simultaneous spikes, which can result in more than one security checkpoint being flooded by passengers at once, making it more difficult to redistribute resources to cope. to these passenger volumes.”

CATSA said passengers are also increasingly choosing to travel with more carry-on baggage, which means longer processing times for travelers at security checkpoints.

NDP MP Matthew Green said he was driving through Toronto Pearson on Monday morning on his way back to Ottawa, and experienced “an absolute gong spectacle.”

“The alignment in the gate is at least 500 meters deep,” Green wrote on Twitter. “There’s no way I’m going on that 8:10 Air Canada flight.”

Another traveler wrote on Twitter that he had “never seen delays like this at Pearson”.

“It’s a chaotic situation. The police are helping to control the lines,” Doug Asp wrote.

Gass said in the statement that terminal workers are “doing their best” to process passengers through security.

“We ask passengers to please treat employees with respect,” she said.

HOW LONG SHOULD I ARRIVE BEFORE MY FLIGHT?

According to the Toronto Pearson website, passengers traveling domestically should arrive at the airport 90 minutes before their flight.

For those traveling internationally, passengers are recommended to arrive at least three hours before the scheduled departure time.

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